Worst experience with Samsung team, warranty team, claims as well as support team
I purchased a Samsung Bespoke Family Hub Refrigerator from Samsung.com in the month of May 2025. Unfortunately in the 3rd week of June 2026 we had an issue with the display panel where it was not connecting and the WiFi was also not connecting due to which we were not able to operate or control the fridge. We had a warranty of 3 years. So we contacted the Samsung team and they have sent a technician from their end. Now they said that the panel is not working and they will order a new front door panel. After one week they dropped an email yesterday July 20th saying they can't replace the panel..so they have given an option of to replace the entire product or the reimbursement. They gave us 2 business days to decide and contact them. Today I contacted them and now they're saying that they have already released the cheque. What a worst team they have, without contacting us or checking our opinion of what we would like to choose, they themselves have decided to release the cheque. Worst ever experience I have Samsung. Now if I wanted to buy the same product it's 3600 + tax + again warranty charges. So almost it will cost me from $4000 to $4500. Where as the cheque they released is $3199. I wanted to opt for replacement of the fridge bcoz I had my extended warranty. Either they have sold me a damaged refrigerator or the Samsung itself is doing fraud with the customers. How come within 14 months of purchase a display will be disconnected, how come they are not manufacturing the same panels anymore? Either it's a failed or not worth series to develop.hoe come a advance Samsung is no more caring about what customers are looking for? How can they decide and they released the cheque? Never buy from this Samsung.