Customer support is fair
Customer support is fair. The reaction time to an email can be 2 to 3 days. being due to language barrier. It's hard to communicate What's wrong with your machine. It might take 2 or 3 attempts, but they do respond. And when they finally understand they always do the right thing. Communication is the biggest barrier, but I really like the machine. It cuts extremely well. And I recommend the machine to anyone. This is my second one, and I'm very pleased with the overall performance.