In the age of everything online and AI…
In the age of everything online and AI chatbots, I was super happy to connect with a real customer service representative online: Scott. Not only did Scott answer my three specific questions, but he swayed me from ordering from a different only vendor by demonstrating excellent familiarity and knowledge of Brilliance's products. Even better -- Scott's recommendations yielded exactly what I was looking for -- and before tax, was nearly $800 cheaper than the other vendor's offering! I have a new favorite online jeweler. Thanks, Brilliance!