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Susan

美国

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FOCO

I received the wrong items.

I received the wrong items. When I tried to contact the comlany there is no phone numberso the response and solution comes slowly. I sent picture of the wrong item and their next email requested the picture I had already sent. I would say poor customer service and poor order filling department. These were special gifts to my grandsons who are playing in their football champiionship. Unless this is handled quickly which I communicated to them, only one of my grandsons will have their gift. Being able to speak on the phone would have lleviated this issue with a quick response and solution.

2026-05-27