You are NOT allowed to cancel orders!
At approximately 1:00 p.m. on May 14, I placed an order for a gift for my wife. Within two hours, I was notified that the item would not ship until May 19 — a full five days after the purchase date — and would not arrive until May 26 at the earliest. Because this delay would cause me to miss the intended date to present the gift, I immediately attempted to cancel the order both online and by phone within that same two-hour window. However, I was informed by Fanatics that it was already too late to cancel the order. When I questioned why cancellation was impossible given that the item would not ship for another five days, I was told that this was simply company policy and that I would need to wait until the item was delivered before initiating a return. My concern is that this type of policy gives companies like Fanatics excessive leverage over consumers. It creates the potential for additional costs such as restocking fees and return shipping charges, while also tying up consumers’ funds and limiting their ability to pursue alternative solutions in a timely manner. If the item had already shipped, I could better understand their position. However, refusing to cancel an order that will not even leave the warehouse for another five days is unreasonable. The claim that there is nothing they can do to address the situation is, frankly, preposterous. Update 18 May: Today, 18 May I opened an email from Fanatics. In the email I was advised that my item shipped on the 15th. Fanatics coming thru right! WRONG! I pulled up the UPS tracking number and the status on it was "Label printed" Someone explain to me how this update changed anything! The item is still not enroute. They are holding my $200.24 hostage and I can't cancel the order; not because they shipped the item, but because they have already printed the shipping label. Update: 5/19/2026 Hello. If anyone is reading this; Fanatics has really bent over backwards with my situation. They have sent me the Jersey and issued a full refund. I apologize to them they really went above and beyond. I still think the CS rep (call center) I spoke to was really rude, but their corporate customer service team has really knocked it out of the park. (appropriate sports reference) Big thanks to them! Ed G