Beware …only 1 month warranty!!!!!!!!
Looks like there is a pattern developing from reading other reviews of Roborock products. My Q10 s5 was performing really well for around a month. I noticed a clattering noice at the rear of the vacuum. Turns out it was the rear mop plate. The noise continued for another week but then ‘Cliff error message’ started to kick in. This rendered the machine totally useless. I cleaned and scrubbed the sensors within an inch of their lives but, to no avail. Customer service: So, I informed Roborock Europe of the issues. They presented 3 request to try and solve the issue. 1/ place the machine on hard floor instead of carpet ——I don’t have carpets so not a problem. 2/ take a video of the machine shouting out it’s a error - check 3/ take picture of sensors - done As I’ve only had the machine just over a month they stated “ Normally the device can only be replaced when it's 1 month old. Considering your experience, we will apply for an exception to have it replaced “ Once I accept the replace Roborock haven’t replied to my further correspondence with them. So, I’m not really happy at this time with their customer service If I’d of known ( which I agree is my fault) at the time of purchase that the warranty for a £350 vacuum robot is only a month, I would of touch it with a barge pole! Hopefully theyll replace my item ( although I did ask for a full refund) and it performs better. It’s a shame because the app and vacuum performed really well until broke just slightly over the 1 MONTH warranty. I’ve looked at other brands (eufy 12 month warranty, karcher 12 month warranty) It’s a shame but my disappointment is slowly but surely turning into rage !!!!