eSIM not working, support was delayed
No Customer Service I purchased a US travel sim with both data and minutes. I activated using the QR code, and was able to make calls but didn't receive data. I tried to reach out to their support (only available on WhatsApp), and received no responses. Updated to 2 stars: after 6 hours, I did hear from their customer support team. While they were unable to fix the problem, I was given a full refund. Support staff was polite once responsive, and I do appreciate the refund. However if you need a SIM card that works immediately upon arrival, it can't be relied upon from etravelsim