Basic customer etiquette
My wife bought a Blackview A60 and the touchscreen stopped responding. These are covered by a 12 month warranty. Their website didn't accept my email as a 'valid email address', so I used my work email. Even then it took ages for them to acknowledge me. After replying to a number of emails I finally convinced them that suppliers and resellers want nothing to do with Blackview returns, regardless of what the Amazon policy says. It made me wanna reach out and teach them some basic customer etiquette. I almost felt sorry for them. Eventually Blackview agreed to send me a replacement screen assembly from China. This comes with no fitting instructions, only a disclaimer that it must be fitted by a 'professional'. By this I'm assuming their stock of decent working A60 handsets has long depleted. But at least they made an effort to fulfil the warranty obligation 'to repair or replace', so for this I'll give them a extra star.