Still angry with them, they don't care
I love my Huawei phone so after reading some good reviews I bought a Huawei laptop from a retail store here in the UK. After 6 months something has gone wrong - probably the mainboard. I followed the process online for a warranty repair and was told I could take it to a local store, then was told all appointments were full. I rang the store directly who told me that they don't do laptop repairs any more as Huawei now sub-contract this to another company (who get TERRIBLE reviews). I rang back and asked them why they lied, they said nothing but two scripted options - I send it back with my own packing materials, or wait for a courier to turn up (no date or time). I told them I was really disappointed with this because I had to waste my own time and money with packaging and risk posting my laptop full of personal data, they couldn't care less. I am now looking forward to them breaking or losing my laptop (robotic support agent who only knew who to read from scripts even told me to take "before" photos as evidence so this must happen a lot)... this is going to be a saga. I have complained but they couldn't care less... Save yourself the pain and AVOID.