Hair in Sandwich
I often buy a chicken and avacado sandwich from Pret a Manger on Carnaby Street whenever I'm in central London. The only issue I've previously had is a sandwich being so salty that I couldn't finish it. But I never complained, I just threw the uneaten half away. This time however I had to make a complaint. The first half of the sandwich was fine, but whilst eating the second half of the sandwich I felt something strange in my mouth. I pulled out what turned out to be long dark coloured hair that was in the sandwich. I reported it to the manager who said the sandwiches had been prepared in house and the person who made those sandwiches has the same type of hair that ended up in my mouth. She said she'd investigate what happened and refunded me for just the sandwich, not for the whole meal which was of course ruined. It literally made me feel sick. For such expensive sandwiches, you'd expect stricter health and safety procedures to ensure things such as this never happen. I've never had such an issue with any other sandwich and coffee shop.