Offered me a refund in writing
Offered me a refund in writing, then retracted it — avoid for airline bookings I booked a round-trip Contour Airlines flight through eSky (booking). On the day of travel I arrived at the airport on time, but neither the eSky nor the airline check-in system would generate a boarding pass, so I couldn’t clear security. I called eSky repeatedly for help and could not get anyone to resolve it in time, and I ended up missing the flight through no fault of my own. What happened next is why I’m writing this. eSky emailed me offering an approximate $445 refund and asked me to confirm within 3 hours. I accepted in writing. eSky then retracted the offer and, in a later email, admitted in writing that it had been “sent in error.” They now refuse any refund, claiming the ticket is non-refundable because the flight departed. The airline itself confirmed to me that my ticket was changeable and that I had contacted eSky more than an hour before departure — meaning eSky could have simply rebooked me on the next flight but didn’t, because they control the reservation as the third-party agent. I’ve also repeatedly asked eSky to cancel and refund my unused return flight, which hasn’t departed, and they won’t even respond to that request. Conflicting messages, a refund offered and then withdrawn, and no resolution. I’m now pursuing a chargeback and a DOT complaint. Be very careful booking flights through eSky. Reference 4317775981