I have stage 4 breast cancer and have…
I have stage 4 breast cancer and have recently finished chemo and radiotherapy. I have one wig and wanted a new one for when I return to work but as I am not an expert in wig-buying I found what I thought was a good wig (from the advertised pics) from Seller ice_hair and a legit site, but it was quite the opposite. First of all, the wig I bought was over £100, second of all it was NOTHING like the picture when it arrived. Third, as a first-time customer I had NO IDEA of DH Gate’s refund procedure, i.e having a certain amount of time to open a dispute, etc. Once I got around to sending the wig back, I contacted the Seller and told them I’m not happy with their product and want a refund. They said that was fine just please don’t write a negative review and we will do that for you, no problem. They sent me their return address, I posted it, kept the postage receipt and let them know that I had sent it. This was TWO MONTHS ago. Everytime I speak with someone on their Customer Service Chat they tell me the same thing that the Seller has to state in their messages to you that they are willing to refund you ‘x’ amount, only then will your refund be authorised. But everytime I contact the Seller they say they haven’t received the wig or they don’t reply at all. I complained about this to their Customer Service and all I get told is they have to follow procedure or ‘it’s a holiday in Beijing right now, can you come back on our Chat later...’ Even when I informed them of my health condition and that I was beginning to stress over this, as silly as it sounds, and that I was going to delete my account - there was still no action!? This is beyond unacceptable. DH Gate is FAKE, FALSE and they DO NOT CARE about their customers. There is no exception route if the Seller is refusing to state that they will refund you because DH GATE CHEAT PEOPLE OUT OF MONEY. I agree with what another Reviewer has posted regarding the positive posts about DH Gate - it’s their own staff writing them, it has to be because the site is ridiculous. Avoid like the plague.