Solid Product, But the Return Policy is Misleading for Heavy Items
I’m giving 2 stars because the product itself (a squat rack) was solid and delivered on time — no complaints there. Titan makes quality equipment, and I was initially happy with the purchase. The problem began when I tried to return the rack. It was unused, well within the 30-day window, and Titan support even waived the 20% restocking fee. But the return shipping quotes I received were $275–$300 — on a $315 product. Titan refused to assist with shipping or offer a prepaid label, even if reimbursed. While they do mention in the return policy that shipping is the customer’s responsibility, they don’t warn that the cost to return large items could exceed the price of the product. That’s a major issue and not something most buyers expect. Support was polite but unhelpful. I asked for either a partial refund or a label at their shipping rate. Both were declined. So while their return policy looks fine on paper, in practice it can become unusable for heavier items. The two stars reflect this mixed experience: + Quality product + On-time delivery - Poor handling of a legitimate return request - Return policy lacks the transparency needed for heavy-item buyers If you're buying something large from Titan, I strongly recommend checking shipping rates in advance. Otherwise, you may be stuck with something you can’t reasonably return.