Unacceptable Access Issues, Safety Hazards, and Business Disruption-Considering legal action.
1-Star Review: Unacceptable Access Issues, Safety Hazards, and Business Disruption-Considering legal action. I am highly disappointed with the complete lack of operational management at this facility. My storage fees are fully paid and up to date, yet I am completely locked out of accessing my property. The facility grounds are currently a disaster zone. There is a massive hole in the ground preventing vehicles from driving up to the gate. Because I run a business and urgently needed to retrieve my inventory, I was forced to park and walk over hazardous areas just to reach the keypad. To make matters worse, once I navigated the construction mess, the gate was entirely non-functional. I put in my access code and it failed to open, meaning there is either no electricity to the unit or the property is completely locked down. As a business owner, this is not just an inconvenience—it directly impacts my livelihood. Because of this negligence, I am unable to access my inventory and am being forced to disrupt a scheduled event for a client's party. You cannot legally charge a customer for a service and then completely refuse them entry to their own property. I will be vacating this unit at the end of the month. I do not care what your standard cancellation policy states; 10 Federal Storage has fundamentally breached its agreement by failing to provide safe, reliable access. Avoid this place if you actually need to get to your belongings.