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Bill

美国

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MacXDVD Software

This is a bad product and worse…

This is a bad product and worse customer service. The day after I bought it, I noticed it had two significant software bugs, a third design issue and a forth unclear behavior of the product. The trial did not let me fully try it out so I had to buy it, which is when I found the most of these. In promptly going to customer service the next day to receive a full refund, they gave me the runaround. Even after I supplied them with succinctly-written descriptions of the issues. They threw it over to customer support, which was insincerely trying to help, with cheap copy/paste responses for each issue saying 'send a screenshot.' After agreeing to it, they rebutted on each response. Finally after much back-and-forth over days, someone later replied asking will I take a HALF refund and keep it. No! I totally lost interest and I don't want to use software with two serious bug issues, amidst others. Do NOT buy. Do not even try the trial. There are alternatives out there.

2019-05-07有帮助 2