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Mrs Janet Phillips

英国

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Apple

Disgusted potential Apple buyer

Be very aware when purchasing Apple products if you get to the “confirm payment” page but it won’t send you on to it. This happened to me today when purchasing an iPad. I went to live chat and was told to try again in an hour. I left it 30 minutes and when I tried to complete the purchase I found the product had increased by £150. They had obviously stopped my purchase so the prices could be increased. They should have honoured my purchase at the old price as my product was already made and components bought at old price. If I’d been in a store midway through a purchase I’m sure their price would have stayed the same. I’m really surprised disappointed and disgusted that a company like Apple can treat their customers this way. Not a good advert.

2026-06-25