Order issue resolved in less than 5 days
Ordered a welder, gear and additional accessories (welding wire, mig tips, etc) Feb 22nd, everything had arrived within about 10ish days via fedex except the welding helmet and gloves which were shipped via amazon. I noticed at the beginning of the week amazon had updated the tracking to say "package lost", then 3hrs later updated to say "returning to shipper". I contacted Support at yeswelder and included pics from amazon tracking and asked to either have the helmet and gloves shipped via another carrier or refund. Less than 24hrs later Ana from support contacted me and informed that a ticket had been opened and she was working with warehouse to the gloves and helmet shipped back out asap. Ana was very professional and prompt, informed me she was sending the helmet via fedex but that do to logistics the gloves would still come via amazon and made sure I was happy with the arrangement of the shipping. I agreed to arrangement, confirmed shipping address and Ana had off to warehouse for procesing all within 36hrs of me emailing support. Last night I recieved another email Raymond at support updating me to the order being shipping an new tracking number for the helmet. I know most places are 72hrs just to maybe hear back from their support but I gotta say the support staff at yeswelder have surprised me with their timeliness on updates and communication. This is honestly the best support experience I've truly been through and while I hope I don't have another order error via amazon I know things happen but I have piece of mind knowing ppl like Ana and Raymond are in support to get things corrected. Thank you again and I look forward to many future purchase I begin to self train and experiment with welding