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Jessie Leigh

澳大利亚

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DOOGEE

DOOGEE is Dodgy!!

I am so upset right now at dealing with DOOGEE. I have been trying to return my S60 for a month now, and realized it was no good right after it came in the mail. I have tried to contact doogee by phone, email and the support page on the website. I have emailed and messaged via all ways the warranty page listed. Multiple emails have told me to return my device "to the store you bought it from" even after I had explained that I purchased the phone from the doogee.cc doogeemall.com website and gave them my order number. When I called, I was spoken to in a language I didn't understand and when I said "english" I was hung up on. I am absolutely livid with the company and its poor communication. I am a bike messenger so I chose this specific phone because it could handle all the wear and tear and weather conditions that my job entails as well as lasting my whole day with it's long battery life. Once I received the phone I ordered, I used it for a short time and found that it had severe issues with it. I have found that many of the apps function much slower than my old phone, the GPS is horribly inaccurate, the fingerprint doesn't work, the main app that I use for work has features that I need that are incompatible on this phone, it charges slowly (after 8 hours it is still only at 90%) and only lasts me for one day, it will randomly turn off for minutes at time which happens about 4 times a week at this point. It is clearly not living up to my expectations and I want it OUT.

2019-05-30有帮助 2