DO NOT DEAL WITH THIS "COMPANY"
I had the misfortune of dealing with this "company" via the Debenhams.com website, whereby I placed an order for electrical goods on 6/1/26 and which were to have been delivered on 15/1/26. The cost of the purchase was taken from my account immediately on 6/1/26. The goods never arrived. Unfortunately, I hadn't read the Trustpilot review at the time of ordering because had I done so I would never have proceeded with the order. The goods still haven't been received, yet, I have had two emails advising that they have searched for my order and it has been returned ??? and they will be making a refund !!!. Fortunately, I made the purchase using a credit card and my credit card company made a refund to me on 16/1. Trying to contact this Company is nigh impossible . There are no phone numbers, no email, no text, other than via Messenger, which is governed by a useless AI programme, at their end. How Debenhams are allowing them to trade under their 3rd party trading beggars belief. They are as complicit as DBZ by merely promoting them