I purchased the Prism+ X340 monitor…
I purchased the Prism+ X340 monitor together with the ARC Stealth Pro arms on 1 Oct 2025, and the entire experience has been extremely disappointing. The arms arrived faulty and unusable, and even after replacement, the monitor developed a severe ghosting/burn-in issue within just an hour of use. Despite multiple troubleshooting steps (disconnecting cables, reboots, leaving it powered off overnight), the problem persists. What makes matters worse is the customer service — every call ends with “pending technical team feedback,” and I have to re-explain the issue and repeat the same troubleshooting steps each time. This lack of accountability is frustrating and unprofessional. I own another Prism+ monitor purchased in May 2025 that works fine, but this time both items I ordered were faulty, and the poor support has left me very disappointed. Prism+ really needs to improve both product quality control and after-sales service.