This is not Coffee
Killing time before my Eurostar at St. Pancras so thought I’d grab a coffee from Pret — big mistake. The service was awful from start to finish. They couldn’t even get the order right, and to make matters worse, two members of staff were constantly shouting at customers. Completely unnecessary and frankly embarrassing. And the coffee? I’m not sure what it was, but it wasn’t coffee. Sort it out — this is one of the busiest travel hubs in the country and this is the impression you’re leaving people with. You should be ashamed.