Wouldn't buy from them ever again
Wouldn't buy from them ever again. Customer service is terrible. Brought a hybrid mattress August 2022, been rotating the mattress every month. Made a compliant November last year about defined sagging. They offered a replacement, I said no thanks, would like a refund. They then offered 50% refund, I accepted, then they said the time frame has gone so I couldn't have it. Then they offered me 4 pillows, declined, offered then a mattress topper, declined again. Next email another topper offered, declined. Then yesterday I bent and asked for a replacement, email came back offering 30% discount off the replacement. I'm appalled I'm stuck with a mattress thats defective and they wont do anything about it. Never never buy from them.