go swoosh yourself
Nike's motto in regards to customers: go swoosh yourself. I can not believe how low this company has sunken. Or rather been drowned by greed and the typical corporate mismanagement you see everywhere these days. Especially with big brands. All the marketing, advertising and image polishing can't hide the fact that the quality has gone down continually. It can hardly get much lower. An example are the Nike C1ty shoes. The soles last half a year of regular wear. I guess Nike thinks it's alright if shoes made for every day life in urban environments last half a year. Perhaps they are made for concrete shelves and I was mistaken? Point that out to customer service, with photos and you are told that is acceptable wear. Speaking of customer service, it's not even clear if you really speak with a human being when the annoying Nike chat bot says it will refer you to an employee. Either way you are faced with indifference and incompetence. Point that out to your local branch with a registered letter and you receive no response. Try that again, sending a registered letter to the main branch of your region, sending along photographic evidence and again you receive no response. With Nike the customer is not king. Indifference rules. I could have returned the shoes. However in my coutry Nike is known for telling customers who returned products that they received empty shipping boxes with no returns in them. So those customers don't get refunds. This has been documented by consumer rights organizations here. Can you believe it? To me that was shocking. How can a big corporation get away with that? The irony is that Nike advertises with being environment friendly. Oh yeah, Nike is moving to zero. And no, I doubt they mean zero customers, which would be a great thing. Circularity and waste reduction are promised. How about producing less waste in the form of products that don't laste and waste resources in production? Wouldn't that be great? Instead we get ensh*ttification and more drops in quality. If I could I would rate Nike with zero stars, one is still one too many. Nike is a perfect example of everything wrong with corporate "culture" ruining everything these days. But hey, the are trying to save the environment. Edit: I forgot to mention that Nike won't publish negative product reviews on their website. So consumers beware, you aren't getting the full picture when you look at products.