My experience transferring units
My experience, in general, was very frustrating, stressful, disappointing, and BAD! From the moment I was notified of the move (not to mention being given only two weeks (when the facility has known for months they have to vacate the building), to the process...all was disorganized and discombobulated at best—quite the opposite of my experience with the former Chelsea Storage management when it came to this type of event (moving/ storage transfer). Although Nathan and Shane did the best they could to provide information and were quite professional (but sadly not in charge to be able to act more effectively). I found the manager’s lack of knowledge, experience, customer service/relations, and effectiveness rather alarming and frustrating. Weeks after the move, no one reached out to update my lease. I had no paperwork, whatsoever, to indicate which are my storage spaces. Although they did send a follow up email for auto-pay, even though I had set it up by phone previously. The email communication from the manager, to this date, lacks clarity and raise more questions than information provided. The movers were satisfactory, although the making of the moving arrangement (handled by Storage Post) was rather unprofessional. After only giving a two-week notice, which I was trying to accommodate with much difficulty and at a huge inconvenience (loss of time), then they put it off as they could not figure out what movers to use! There was no communication/ follow ups as to the status (I had to keep calling to find out if/when the move can be organized (even though I gave several workable dates and time). As a long-time customer and unfortunately to my dismay, having had to move several times (for leaks, for various constructions, for avalanche of dust- 5 times now)...this by far was the worst experience I have had.