Here we go again
Here we go again. Canceled our account in May 2026 with a phone call ( claim there is no record) ans also sent a letter. In June, received a bill for the month of July even though our account was paid until the end of June. Gave them a call concerning g this and explained that we severedtheir monitoring on May 21st and account was paid until the end of June. Was told no letter nor phone call was recorded and they will cancel our account as of July 23rd, which was 30 days after my phone call with them on June 23rd. Then I called again in July because we received another bill. Was told that since that they didn't record any phone call telling to cancel our account until June 23rd, our contract states there is a 30 day notification to terminate. Then also told me that they did receive the letter showing the date as of May 21st. Now, today I received another call telling me that I still owe for the moth of July. ADT has not even been monitoring our system but yet they want me to pay for a service that is not being rendered. We have been a loyal and always paid our account on time for over 20 years and to be treated as a criminal. I so glad that we decided to leave this company.