Utterly Shambolic
Utterly Shambolic Where to start? I ordered a smart lock and accompanying gate lock and awaited installation. When they arrived to install they told me that the gate lock was not waterproof. Why on earth would anyone market a gate lock in Singapore that is not waterproof, when this is one of the countries with the most intense rainfall anywhere, is anyone’s guess. But no matter I thought, just take back the gate lock, reimburse me for the difference and get on with installing the door lock… But no, Prism had to take the whole thing back and wanted to refund the entire amount and make me reorder. I refused and eventually got Prism to agree to this, but they would need to reschedule the installation and would come back to me… Meanwhile I ordered 2 ceiling fans from Prism. Again when it came to installation things started to go wrong. The installer looked at our existing fans and said the current ceiling mounts were not right, even though they are compatible with Singapore’s most popular ceiling fan brands. Prism said I would need to upgrade to a more expensive fan which somehow had a different mounting bracket side that was compatible. That eventually got addressed, but it took me having to get very angry on a phone call with Prism, mainly because they refused to send me an email confirming all of the details, and insisted on calling me at random times of the day, despite me saying on numerous occasions that i was tied up in multiple meetings at work and so could not guarantee being able to take a call when they happened to call. To date still waiting for the door lock to be resolved, with zero communications from Prism, having ordered in October and now being in mid-December. If you want my advice steer clear of Prism. They make everything so bloody complicated… Real shame because I was hoping to support a local Singapore brand and at least gives the impression of being innovative. But it seems they are quite amateurish and don’t really care that much about good customer service.