My experience has been quite different…
My experience has been quite different from most people on here. Bought a Magic Pad 2, and although it had a screen issue the replacement process was straightforward and it was picked up the following day, then I received my replacement 3 working days after. The customer service was helpful throughout the whole process. Ideally it shouldn't of had an issue, but it's not the first bit of tech I've had issues with and they dealt with it swiftly and without any bother.