Buyer Beware: Defective Products and Retaliation
I placed an order at this LensCrafters location on April 20, and it turned into a 57-day nightmare. I went to pick up my glasses on April 27, only for them to be completely incorrect and defective. It took another failed attempt and a second remake on May 4 before I finally received my glasses on June 16. Waiting nearly two months for a medical necessity due to lab errors is completely unacceptable. To make matters worse, when I called to follow up on the extreme delays and inquire about a refund for the horrible experience, management retaliated. Instead of taking accountability for their mistakes, they officially cut off communication, refused a refund, and falsely accused me of "harassment" just for tracking my paid-for order. If you expect timely service, accurate prescriptions, or professional customer support, avoid this location at all costs. Once they have your money, they will ban you instead of fixing their own mistakes. I have already filled out the forms multiple times. I have also reported them to the BBB and Attorney General.