Unacceptable practices
So, I currently have 2 units. 1 for exactly one year and the 2nd one about 6months+. Issue started when I went to my older unit and noticed the roof had caved in. This was over 8months ago. When I brought it to the managers attention, the solution he provided was for me to leave my keys and he'll contract a company to fix the roof. I asked how that is a safe solution considering he'll be giving access to my unit that contains all my personal items to total strangers with no supervision. I attempted to ask how that's even something a business that's in charge of peoples personal belongings can suggest. The manager became argumentative with me even when I suggested that they contact me before touching my belongings so I can come & move anything if they needed anything moved. I declined that utterly ridiculous suggestion and immediately called csr to submit a complaint. I guess they called the manager who then immediately called me and instead of apologizing for his unprofessionalism he stated that I should have just listened to what he was saying. I actually put him on mute because I was soo mad. He then asked me what day would be convenient and I said Saturday morning however I ended up having to go to work and missed their call. Well, since then the issue has yet to be addressed. They even had the audacity to state that the reason being that the contractors are quoting them high cost of repairs. Meanwhile, I just received a letter regarding the cost of the said unit being raised yet again. I mean, the audacity of these people. My belongings are exposed to God knows what for the past 4months. And did I mention that they had a break in my newest unit (luckily nothing was stolen from me) however, the other units around were robbed off electronics etc...i'm livid about this!! & No, I don't want to talk to their argumentative manager nor the argumentative assistant manager either!! Just a professional straight headed person who can use common sense. FYI/ Ive sent this complaint to the BBB