Dishonest & Irresponsible Practice by Petbacker and Groomer
I am referring to Singapore set up and my absolute worst experience dealing with this dishonest pet groomer parked under the 'protection' of PetBacker as well as the irresponsible/unprofessional behavior displayed by the PetBacker team in handling the complaint! To cut the 2-mth of back-and-forth long WhatsApp and email discussion, let me sum up the issues in 4 points below: 1) I paid a dishonest Pet Groomer for grooming service for my 2 Huskies via Petbacker on 14 April 2019. Petbacker then transferred the payment (minus commission fee for itself) to this groomer the next day when the grooming service had to be carried out!!!!!!!!!! OR before a post-service satisfaction feedback had been provided by the customer. In fact, there is NONE to begin with. 2) This dishonest scamming Pet Groomer then postponed this paid and agreed grooming service on 3 separate occasions over 3 weekends !!!!!!! And I then asked for a FULL refund, and there is where & when the pushing game started. Dishonest Pet Groomer made a promise to refund but did not, and PetBacker would rather refund by Petbacker vouchers; 3) After more than 2-3 weeks of email discussion to no avail, a police report was made. 4) I subsequently obtained a refund from PayPal on 12 June 2019. So I will not recommend Petbacker to anyone!