关于 PetBacker
数据更新- 网站
- petbacker.com
- 分类
- 动物与宠物
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 87 条评价
- 差评回复率
- 14%（10/71 条）
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商家自述
Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
PetBacker靠谱吗？
PetBacker（petbacker.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 284 条用户评价，属于动物与宠物分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 14% 的差评；评价主要围绕客户服务、应用、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Helpful and responsive customer service…
Helpful and responsive customer service from this person named Jenny. She was patient in helping me with my queries and resolving my request
I always use this app for my dog
I always use this app for my dog. Also, it has great customer support.
I was nothing before joining petbacker…
I was nothing before joining petbacker family now I'm proud myself part of petbacker family... Thank you so much giving me a opportunity to serve and take care kids 🙏 I'll be loyal to petbacker 🙏
Great App
Petbacker is really nice app to find a Pet sitter , Pet boarding , Pet Taxi and many service. Also Customer Care team very helpful.
Petbacker can not be trustworthy…
Petbacker can not be trustworthy services when you are not allowed to leave genuine reviews about the services THEY post and the sitters that are published on the platform. For instance RANA SAHYOUN from WOOFWONDERLAND lebanon . posted on petbacker has 2 positive review while my negative review is NOT shown. I went out of my way to RESCUE a german almost a year ago and RANA sahyoun hosted it for a while before QUICKLY giving him into an adoption to an irresponsible person LEA from.zahleh I did not agree abt this person who looked flaky and volatile but Rana Sahyoun overlooked my opinion arrogantly. 3 months after the adopter wanted to get rid of the poor dog i told them to give him back to.me. RANA rejected my request VICIOUSLY. and finally the adopter LEA got rid of the dog HEARTLESSLY . RANA sahyoun was clueless about the whereabouts of the german for 3 months until i asked her about him. she started calling Lea who was ghosting Rana sahyoun. Rana sahyoun can have Bad arrogant interaction and RUDE attitude with people who disagree with her ways. Not able to understand my pain and worries about the fate of the dog, rana shunned and blocked me and told me its none of my business. The german dog rescued from.abuse needs love and care but because of RANA s NEGLIGENCE and CARELESNESS has been located in zahleh tied to a metalic chain Rana sahyoun was supposed to keep sight over this dog and make sure he is always in good hands (thats ethical !!) but rana is too busy so meanwhile the dog gets rehomed and rehomed and shes in lalaland( not ethical) !! Since its none of my business, DOG B. bRAA2btik now rana sahyoun ! U see him tied to a metalic chain and you still dont care and you tell me ..my tantrum annoys you! And its none of my business!! I will ever regret handing him to you in the first place . You are NOT TRUSTWORTHY. Enteh w damirik iza fi damir. Laenno alb heart akid mafi. Go check on him already what are u waiting for to pay him.a visit. MAKE SURE HE IS ALWAYS WELL HAPPY SAFE. NOT TIED TO CHAINS . DO NOT LOSE SIGHT of HIM bxs pple are wicked OR have the decency to GIVE IT BACK to me i am his initial rescuer and deeply care for him! Unlike u!!
Such terrible business model
Such terrible business model, They are listing my company in their website wihtout my knowlege miss leading people who search my brand name it goes to their website , no information to contact my brand, i cant even have a proper chat support who can help me fix this issues
I've been having a fantastic experience.
I've had a fantastic experience using PetBacker over the past few years. The platform has connected me with amazing pet owners and has helped me grow from offering part-time pet care to running my own registered dog daycare and boarding business. The app is easy to use, payments are secure, and the support team has always been professional and helpful whenever I've needed assistance. I also appreciate the trust and transparency the platform provides for both pet owners and sitters. PetBacker has genuinely helped me turn my passion for caring for dogs into a successful business. I would highly recommend it to anyone looking for reliable pet care services or anyone wanting to start their journey as a pet sitter.
Its a great app
Its a great app, very fair and good if you have or like pets
customer service
The customer service is really quick and Jenny help me really quickly. Thanks
Jenny was so helpful
Jenny was so helpful. I told her about the last minute changes to my traveling plan and it didn't take long for Jenny to help me reschedule the boarding dates for my fur babies. Excellent service!
The most trustworthy people and…
The most trustworthy people and valuable company that I ever saw.. Best ever.. You're Sincerely Rabi
Helpful, fast respond
I got some problem about verification and need to contact the support team. The responds are fast and they solve my problem really quick.
Jenny was very responsive and helped me…
Jenny was very responsive and helped me solve my issues ! Thank you very much
Immediate help of my phone verification problem
I had a small problem of phone number verification and Jenny helped me immediately, it worked out right away. Highly appreciate
Very good customer service
Customer service is really good and fast
It is a reliable service platform
Really good and receptive customer…
Really good and receptive customer feedback. App is a bit buggy tho but they really help improve the experience.
The support jenny as helped to my…
The support jenny as helped to my support ticket very quickly and solved the issue
Petbacker NICE
You need to find a freelance as walker, sitter, trainer or you're the pet owner who want to find someone who can take care of your pet and have a guarantee from it. Petbacker is the answer. This app is to make sure all the pet owner or the freelancer had a good connection each other. I hope this app got more maintenance and feature to do in there.
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