Bad torch harness and customer service.
My wife bought me this torch last February. It's been a good torch but unfortunately last month the nut fell out of the harness and caused the torch to fall off and was lost. I have contacted Orca to complain but this far am being given excuse after excuse that essentially it is not their problem problem. I've even sent them pictures and the original invoice. I'm not sure if something's getting lost in translation but customer service is appalling as to be honest, is the torch.