We have Orcatorch on board our yacht purcahsed previous captain. I founded it has never been used and never been in the water. The turn on button not working. The torch turn on it self and turn off independatly without my touch. I contact the manufacterer and they couldnt help and ask me to send back to Chine. Why should I buy something in Europe if I have to deal with China. If you sell something in Europe you should have a representative in Europe. I am not happy with their torch and I will not buy it any other their products ever again. Good luck if you do so.
Brand new. Full y charged batteries. First dive fine. Second doesn’t turn on. Will flash twice, then no more. Followed instructions about locking/unlocking. Does not work. VERY disappointed. Pricey purchase for one dive.
Bought a new torch and had some questions about it and their Customer Support person (Jimmy) was absolutely fantastic! He got back to me quickly on every question I had and went over and above to sort things out for me! Thanks to him, all my torches from now on will be Orca torches! IT's great getting this kind of support!
It seems I have the same problem as your customer Katie Porter. I bought my D520 from Ocean Dive Supply Philippines 11th December 2024 and used it without problems on my trip ending April 2025. I am about to go on my next trip to the Philippines at the end of December 2025 but upon checking the torch it doesn't seem to be charging or working. The torch battery has been removed from the torch since the end of that last trip at the end of April 2025 - I am most seriously displeased, this is just not acceptable. What do Orcatorch propose to resolve this issue? I believe I should be provided with a replacement unit.
I’ve had the mk2 since June and it’s been fine went on a dive in September with full battery light wouldn’t come on, now it flickers on if it feels like it
OrcaTorch 回复2025-10-22
Thank you for reaching out and bringing this to our attention.
We are sorry to hear about the trouble you've experienced with your MK2 dive light.
Our after-sale team will contact you shortly.
I only used it on one trip, and it worked fine, four months later I am getting ready for my next trip and it will not work… I have charged the battery, I’ve tried charging it twice, it won’t work anymore…
OrcaTorch 回复2025-04-01
Thank you for reaching out to us. We’re sorry to hear about the trouble you’re experiencing with your torch. To help resolve this as quickly as possible, we’ll send you a direct message (DM) shortly to gather more details and assist you further.
In the meantime, please ensure the torch is properly charged and check for any visible issues. If possible, try a different charging cable or power source to rule out any charging-related problems.
We appreciate your patience.
Product description was clear and page easy to navigate and choose option on torch. Tracking was simple and delivered on time 😃. Packed well and good instructions but as it’s a torch the charging instructions were understandable and it works well so in all delivery great , well informed, great carry case and torch - no issues and bought in sale fo VFM - would buy again hassle free
Easy to navigate, fast delivery, friendly and professional support with all my technical questions. Recommend with 5 stars.
OrcaTorch 回复2025-01-10
Thank you so much for your wonderful review! We're delighted to hear that you had a smooth experience with us, from navigating our site to receiving fast delivery and getting the support you needed. Your recommendation means a lot to us, and we’re always here if you have more questions in the future. Thanks again for the 5 stars!
Thank you for your feedback! We're thrilled to hear that you found the ordering process easy. We strive to make every step as seamless as possible for our customers. If you have any further questions or need assistance, feel free to reach out!
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