I loved my orca torch! I had the DC710, with the integrated USB charger and it was so comfy to recharge compared to charging the batteries separetly. Also the ajustable light intensiveness is nice (low and middle was enough for me) and the batteries lasted really long compared to other torches. So the torch alone is a 10/10 recommendation and i'd 100% buy it again. I addition the price is totally reasonable (especially compared to other scuba brands). I bought it directly from orcatorch (and not amazon) which i can also recommend. As i had some problems getting it started at first - which was my fault and had nothing to do with the quality of the torch - the customer service via WhatsApp was SO helpful and friendly and made sure everything works perfectly before letting me take it under water. Sadly i used it only twice because i was on the liveaboard boat that sunk in the Red sea in the end of november and with it all my equipment went down and is resting in peace 1000m on the ground of the sea. Anyway the two weeks i had it and the three dives i used it i loved it and as i'm slowly replacing everything my next torch will be the same model again.
I just complete my PADI Night ny diver specialty course in Bonaire. I have two orca torches. I can’t remember how many times I dropped, banged or mistreated them and they still functioned perfectly! I was surprised that that the small size would put out so much light. Great product!
We apologize for the inconvenience. It currently shows that the package is being transferred, and we are also investigating the specific reasons for the delay with the logistics provider. We have approved a refund for your order.
Best regards,
OrcaTorch Customer Support
My wife bought me this torch last February. It's been a good torch but unfortunately last month the nut fell out of the harness and caused the torch to fall off and was lost. I have contacted Orca to complain but this far am being given excuse after excuse that essentially it is not their problem problem. I've even sent them pictures and the original invoice. I'm not sure if something's getting lost in translation but customer service is appalling as to be honest, is the torch.
OrcaTorch 回复2024-11-25
We understand how frustrating it must be to lose your torch due to the issue with the harness. Unfortunately, as per our warranty policy, loss or damage caused by external factors, such as detachment from the harness, is not covered under warranty.
That said, we want to ensure you feel supported and valued as a customer. While the warranty does not apply in this case, we would like to offer a goodwill discount on a replacement torch. If you are interested in it, please send an email to [email protected].
We also apologize for any communication challenges you've experienced. Your feedback about the service is important to us, and we’ll strive to improve our customer experience.
Thank you again for bringing this to our attention. If there’s anything else we can assist with, feel free to let us know.
Good customer service, quick to respond. The order was filled quickly and shipped directly from China arrived here in less than two weeks. I will absolutely ordered direct from this company in the future.
I ordered and received a torch. It doesn't work (just a weak light at all button positions). I sent 2 requests to Orcatorch to ask about this but no response. Is anyone home?
OrcaTorch 回复2024-10-25
We apologize for the experience you’ve had with both the torch and the delay in response.
It appears we did not receive your previous messages, which is concerning. Our after-sale team will contact you soon.
Thank you for your patience!
Best dive torches on the market. I was doing some night diving with manta rays in Kona, Hawaii and they lit up the underwater theatre - it was magical.
Great torch, delivery was good considering where it came from. Only done 1 open water dive with it but luminance was good battery life was sufficient for 2 dives with intermittent usage and the fish love the green laser :) Will definitely use again I was a bit sceptical not knowing much about the business but they have met and exceeded all expectations.
Was given a ZD710 for my birthday & very disappointed!! This was to replace a similar but excellant Metalsub torch which I had for years, until it recently failed!
The Orca is very well made & robust which is the only reason it didn’t get a zero stars review.
The spot beam is a joke, unless you are right up against a wall or on the bottom then don’t expect it to pick anything out, I dive in relatively clear Atlantic waters (Canary Islands), heaven knows how bad it would be somewhere more murky!
Problem with dive kit is you don’t discover how good or bad it is until it’s been in the water so it’s not being returned just put in a drawer!
OrcaTorch 回复2024-10-12
Hi Tony,
Thank you for sharing your experience and providing feedback. We’re truly sorry to hear that the ZD710 didn’t meet your expectations, especially as it was meant to replace a beloved torch. While we appreciate your comments on its build quality, we understand the importance of reliable performance, especially in your diving conditions.
We’d love the opportunity to make this right. Could you please send your contact details to [email protected]? Our team will reach out to you directly to assist in resolving this issue.
Thank you again for your input, and we hope to make your next dive with the ZD710 a much better experience.
Best regards,
OrcaTorch Customer Support
Great purchase, I think it's one of the best lights on the market in terms of quality-price ratio! The customer service was very efficient, and the shipping was super fast!
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