WURKKOS is a portable lighting brand founded in 2019 and based in Shenzhen, China. We design and manufacture reliable, high-performance flashlights for users worldwide.Our product range includes EDC flashlights, tactical flashlights, headlamps, camping lights, and diving lights—built for outdoor adventures, work, emergencies, and everyday carry.With a fully integrated in-house team covering R&D, manufacturing, and global sales, we ensure consistent quality and fast product development. By working closely with flashlight enthusiasts and real users, we continuously improve performance, durability, and usability.At WURKKOS, we focus on what matters: practical design, dependable performance, and great value. We believe good lighting should be powerful, easy to use, and accessible to more people.Light is more than illumination—it helps you see clearly, move confidently, and explore further. Wherever you go, Wurkkos is built to support you.Not to follow, but to glow. Not to shout, but to shine.This is WURKKOS—light the way for those ready to leap.WURKKOS — Lighting Every Exploration
I'm beginning to think it's a scam. I place my order 10 days ago with Wurkkos themselves, yet despite promising to ship within 48 hours it still hasn't been and they aren't replying to my emails. I think I'll start a chargeback to my payment card having read the terrible reviews here.
I bought a wurkkos TD11 from Amazon, owned it for awhile and started giving me some trouble.(I'm probably not very nice to flashlights at work) But I thought it seemed like a malfunction internally, so I emailed customer support and described my issue and also how much I enjoyed and liked the light. They offered to send me a new one and were very nice and professional. I highly recommend the TD11 for a EDC light and in my experience the Wurkkos team handled my issue to a very high standard and no trouble whatsoever
Ordered 3 Wurkkos CL01 mini lantern lights direct from this website to the UK.
The delivery was great, coming from China to UK in only 3 days and then another 4 days delivery to my house via Royal Mail with no issues.
Im very pleased with the lanterns - they feel high quality. I got them in case of power cuts, they each come with a replaceable 5000mAh 21700 battery & can be used as powerbanks. The lanterns are easy to use with various modes, colours and temperatures of light.
I just ordered some more to give out as Xmas gifts!
I just got a wurkkos hd02.
Its good but the charging port is broken.
Then I would need to use a seperate external charger to charge the 21700 battery which is a hassle.
The seller told me that they would replace it but never got any response.
My order 26060505534065 with tracking# UL220660630YP is arrived according to the wurkkos website. The courier company says it's still in warehouse? No reply on any emails. Feels like scam and I wish I had seen these reviews before buying there. Waiting for 2 months now.
After purchasing a HD05 flashlight from Wurkkos it did not charge as it should straight out of the box, constantly displaying a red led charging light regardless of how long it was left charging.
Following several emails and various checks and cleaning contact surfaces etc, Wurkkos informed me that the unit had indeed a manufacturing fault.
When i asked to return the item for a refund i was Ghosted and had to persue thecase through my bank, the experience did not exactly exude professionalism at all.
the DL08 diving flashlight showed corrosion after just a dive (and being rinsed in clear water). Still waiting for acceptable explanation of the corrosion and the duration of the battery not being as described. THIS IS NOT A QUALITY PRODUCT!
Worst unreliable torches, no replacement, no worranty
We have purchased about 5 underwater torches, last 3 month and now all of them in dust bin. Customer service doesn't exist. Instead of free replacement they offer to buy new with 6 USD discount to send without battery and charger
Extremely irresponsible seller I paid but didn’t receive
Extremely irresponsible seller – took my money, delivered nothing
I paid for a headlamp on Wurkkos’ official website.
The package reached Denmark but was placed in a pickup shop without me ever receiving any SMS or notification from PostNord. Because I was never informed, the parcel stayed there and was returned.
This was NOT my fault. My address was 100% correct.
What makes this unacceptable is Wurkkos’ behavior afterward:
• They replied once, only to ask if my address was correct.
• After I confirmed it and explained everything clearly, they went silent.
• I sent multiple emails and WhatsApp messages.
• They claimed to be on holiday, but even after the holiday ended, they completely ignored me.
It has now been more than 1.5 months.
I paid the full amount.
I received nothing.
No refund.
No reshipment.
No responsibility.
No communication.
This is not just bad customer service — this is unprofessional and unethical behavior. If a company cannot handle delivery issues or even reply to customers after taking their money, they should not be selling internationally.
I strongly advise others to avoid ordering directly from Wurkkos unless you are prepared to fight to get your money back.
I ordered a Wurkkos DL02 from Amazon, and it stopped working after only three months. I contacted customer service several times and followed up by email, but I still haven’t received any response.
I live in France, so I’m not even sure what my options are at this point or whether I can realistically get support or a replacement. I’m planning to post on Reddit to see if others have had similar experiences, and I’ll update if I get any feedback.
So far, their customer service seems extremely poor. From what I’ve seen online, many people appear to be in the same situation. I also checked Google reviews and noticed that a large number of positive reviews seem to come from a single account, which honestly makes me question the company’s credibility.
For now, I’m still waiting for a response, but this experience has been very disappointing.
ordered a HD01 pro which died within a year.
i emailed them on the 6th of december with all relevant information for a warranty claim.
after hearing nothing from them even after a follow up email i messaged them on reddit which got me a response, now on the 17th of December.
i waited over Christmas expecting nothing since some couriers wont work or will be busy over the period but by the 7th of january i emailed again asking for an update of the package.
i got a response on the 8th to it only now just being processed from china. very annoyed that they waited for an email off me asking where it is to then send it, and now i have to wait even longer because its coming from china
Bought the FC12C from Amazon. It was one of my favorite flashlights for a while. Sadly, about 6 months after purchasing it, it went dark. When I connect to the charger, the green light comes on as if to indicate it is done charging (it is not), but still no beam of light. Tried the battery in a different flashlight and it worked great, so I don’t think there is a problem with the battery.
I sent an email with the necessary info for a warranty claim to their customer support on December 10th and they have yet to respond. It has now been about 18 days. I will update this review if/when they do respond.
I ordered a Wurkkos HD01Pro and was extremely excited. A friend had one and I was impressed, couldn't wait to share with all of my coworkers at an aircraft performance center. Received the flashlight, charged it until it showed green, went to turn it on and the light flashed once. It doesn't matter which of the two power buttons I press it is the same result: flash once.
I tried locking/unlocking and every other sequence listed in the manual still just one flash per button press. I emailed the company and have not received any communication from Wurkkos.
As I said, I was excited to show all the other mechanics and avionics personnel on the floor, but I didn't realize I was going to be showing them a product they should avoid.
I placed an order on 03/10/25 for a wurkkos TS27.
I received an email confirming payment and order number.
After 2wks with no communication on order progress I emailed the customer service dept, I received no response at all.
Over the next week I emailed twice more.
No response whatsoever, buyer beware!!!
UPDATE
Since my post I have found Wurkkos team very helpful and communicative. I received my T27 on Monday 10th November.
Really pleased with the product, just a shame that I had to give a poor review before I was contacted.
Bought a Fc11c from wurkkos.com a nice orange flashlight in 4000k colour temp. Everything went super smooth with wurkkos giving me tracking details every step of the way.
It took just 8 days to arrive from China (brilliant) price was the cheapest on the internet. Torch was delivered by Yodel and packaging was well padded and secure.
Torch is in perfect working order in original box with all accessories and is fantastic.
Brilliant service from wurkkos...will be putting another larger order in very soon.
Dave G
Stunning flashlights, high quality materials and smart electronic control. I bought two times from Italy, shipped in the same day and i receive the goods most quickly than i thought, with reliable tracking. Everything perfect!