Extremely irresponsible seller I paid but didn’t receive
Extremely irresponsible seller – took my money, delivered nothing I paid for a headlamp on Wurkkos’ official website. The package reached Denmark but was placed in a pickup shop without me ever receiving any SMS or notification from PostNord. Because I was never informed, the parcel stayed there and was returned. This was NOT my fault. My address was 100% correct. What makes this unacceptable is Wurkkos’ behavior afterward: • They replied once, only to ask if my address was correct. • After I confirmed it and explained everything clearly, they went silent. • I sent multiple emails and WhatsApp messages. • They claimed to be on holiday, but even after the holiday ended, they completely ignored me. It has now been more than 1.5 months. I paid the full amount. I received nothing. No refund. No reshipment. No responsibility. No communication. This is not just bad customer service — this is unprofessional and unethical behavior. If a company cannot handle delivery issues or even reply to customers after taking their money, they should not be selling internationally. I strongly advise others to avoid ordering directly from Wurkkos unless you are prepared to fight to get your money back.