Hello,
Hello, I am extremely disappointed that my account was closed after all the payments I have made. The account was closed about an hour ago, and although I called and spoke with a representative who explained the situation, I still do not agree with the explanation as it does not make sense to me. This decision has left me with more debt and a lower credit score, putting me in a worse position than before I joined the program. It is very discouraging, and I truly regret participating. I also asked if the account could be reopened, as I believe that would be a better solution, but I was told that was not possible. Overall, this has been a very frustrating experience, and it feels like the system does not work in favor of people like us. Before joining the program, my credit was actually improving because I had never missed a payment. After receiving a sales call from Forward Funding and joining the program, I am now being told that they are not the same company as your organization, which is also confusing and disappointing. I am very dissatisfied with how this situation has been handled. Thank you.