Worst expereince ever
Worst expereince ever, just like all these other reviewers. Its been two month and still fighting over my refund from a damaged and falling apart costume i ordered. They promised to refund the shipping cost which cost me $83 (i know insane) i messaged them like 5 times to ensure it will be refunded they promised me it would go back onto my card but 4 weeks later they sent me credit. i told them i wanted the refund and they said we dont do that, i showed them the emails that they said they do but they still denied it. How can you deny it when the proof it right there..Now to top it off been on chat for 45mins to customer service where they constantly repeat the same apology (must be copied and pasted) and the credit wont even work so im out $83 dollars. so i spent more returning than if i kept the broken item. there website shows 5 stars, but if you google them everywhere else says 1 so clearly they have written all their own reviews