Mixed experience
Mixed experience. Back in October 2023, during the war in Israel, Direct Line Cruises (agent Dena Hurd) went above and beyond - they got MSC to waive cancellation penalties and gave me a full refund with real compassion. I was very grateful and said so at the time. This time was disappointing: I completed a payment attempt online that failed due to a system error on their end, and instead of honoring the price I was actually trying to pay, I was later quoted a significantly higher price. I ended up booking the same cruise elsewhere at the original rate. I'd still say their staff can be excellent when it counts, but this particular experience left a lot to be desired.