Over $5,000 Spent, Zero Support: No Answers, No Solutions, Never Buying Breville Again
Frustrating Customer Service: Ignored After Spending $5,000+, Lost a Customer for Life We purchased several Breville products for over 5,000. When customer support is needed, No answer, no response, and an infinitely growing number of minutes waiting on hold. Incredibly frustrating! Product stopped working a few months after purchase. ADDITIONAL INFORMATION We own several Breville appliances, and while we appreciate the quality of the products themselves, our experience with Breville’s customer support has been consistently disappointing and unhelpful. Having a good product paired with poor customer support creates a frustrating overall experience, making us seriously question whether we will choose Breville for future appliance purchases. Specifically, we have faced the following issues: Breville Puck Sucker: The unit completely stopped working just over 12 months after purchase. The device shows no internal damage, and there are no issues with the batteries or the battery compartment—it appears physically intact, but the machine is completely dead. As a result, we have had to abandon it and return to using the manual knock-box method. We are now left with an expensive, non-functional Breville product that we can no longer use. Breville Oracle Touch: We previously experienced significant friction and unhelpful service from customer support regarding our top-of-the-line automatic espresso machine (which we otherwise enjoy). We expect a brand position at this price point to stand behind its products and offer reasonable solutions when devices fail shortly outside the standard warranty period.