I placed an order for like ten or maybe…
I placed an order for like ten or maybe more items and two of the items had no stock in the warehouse. I wasn't too stressed with this, while disappointing mistakes happen and I was willing to wait. The problem really occurred with one of the items. I ordered a random assortment of an item and what I received was nothing like what was pictured. So, after contacting them and they said they would investigate it. A month later I had to contact them again because no one contacted me again. When explaining the problem again, even they acknowledged the picture was wrong and severely misleading they weren't willing to do much about my problem. They were willing to give me a small token discount after a couple emails. The item I received looks nothing like the item pictured and I do not like or want what I received. So, a small token discount wasn't good enough but, that was my only option. They said they would fix the picture but, not give me a refund or replacement or a return or even anything more than a small discount. It really bothered me that they acknowledge the problem with the picture (as why fix the picture if there was no problem?) but, didn't care I received the wrong item as a result or do much to fix it. I think most of the time Pandahall is fine and will send your items but, if anything goes wrong I wouldn't expect them to care or fix the problem. I even had to wait a month for another response after they said they were looking into it and were clearly doing nothing. I won't be buying anything from them again which is disappointing as I liked many of the items. I just can't trust them that if something goes wrong and they see the problem, they are likely to still will choose not to fix it. Sorry this was so long.