AVOID THIS VENDOR - Deceptive Return Policy & Terrible Customer Service
I had an exceptionally frustrating experience with this company from start to finish. Save your money and shop elsewhere. Extremely Slow delivery -There was zero proactive follow up regarding the shipment date. I had to reach out repeatedly just to figure out where my order was. Nightmarish return process: Trying to process a return was an uphill battle. Customer support repleatedly tried to pressure me into keeping the item or accepting an exchange rather than honoring a straightforward return. Deceptive "Free Return" Policy: Despite advertising "Free Returns" on their policy page, they refused to cover the shipping cost. Because the return address was located in the US and I was shipping from Canada. I was forced to cover my tracking shipping $35 plus pre-pay customs dutry and processing fees through Zonos ($65). Bottom line: I ended up spending $100 in return shipping and duty fees just to send back a $110 item. Their advertised "Free Return Policy" is completely misleading, and their customer services i non-existent. I will never buy from this vendor again and strongly advise others to stay away.