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Guy

美国

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OmegaXL

Very disappointing customer service

Very disappointing customer service. They signed me up for a subscription without me realizing it, and I woke up at 5:00 a.m. to find that an order I did not intentionally place had already been marked as "processed." I contacted customer service immediately to cancel the order, but they repeatedly told me it was impossible because it had already been processed. However, the order had not been packed or shipped, and this all happened outside of their normal business hours which they claim was processedat 12:55am. It could have easily been canceled before shipment. Instead, they chose to ship the item anyway, forcing me to waste my time and pay for return shipping. I would not recommend this company based on my experience.

2026-07-14