Suggested I use Klarna then have ignored me for two weeks
The tongue on my trainers ripped so contacted customer service as I was still in warranty. They were happy to facilitate an exchange. They said I should send the trainers off they would process it and it would take 15 days or so for me to get news on replacement or credit for the site. I said I couldn’t afford to be without the trainers or the money, I would need the replacement quicker, they suggested ‘just use Klarna then’ which is an incredibly irresponsible piece of advice, it’s not a sustainable way of buying things, if I was someone struggling with credit that is very very unprofessional behaviour. They have now not replied to me for over two weeks and my warranty has now ran out. It is utterly disgusting customer service and I am appalled. It’s a shame because their trainers are excellent but I have been left in total shock at how they can treat customers like this.