Wonderful customer care
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switched to a different bracelet that is in stock and the same price. I got a reply within a couple of hours saying "yes, no problem. You'll receive an updated order email soon". That is how all companies should deal with customers, quick and easy.