Huawei ( do not buy from huawei web site ( on line )
I bought huawei watch gt3 pro seramic, from huawei web site direct in the uk, after one month and 15 days, on bit fall out of the seramic strap ( even though we looked after the watch perfectly very well), the strap become undone, and we couldn't wear the watch any more, the nightmare started, when we start calling the customer service ( on the website) to let them know that we need another strap as the watch is still under the warranty and the faulty strap is not our fault, first answer was by their phone staff is: the strap is not under the warranty ( to buy new strap cost £260 ) , it took me in a long process and lot of telephone call calling them, and going physically as well to their branch in Wembley to show them the watch to assess that its not my fault, , ( Wembley aknowldge its not my fault ) By the way, Wembley branch staff are very friendly and helpful, but , its not their fault as we didn't buy the watch from them, but from huawei online website). Dealing with Their staff on the phone were we bought the watch from ( on line ) are upsolutly no experience what so ever, they don't know what they talking about , and sorry to say, they usless , with lot of talk and no solution, ( when i explain to them, they answer like automated answers machine which it doesn't make any sense , sorry but thats what happen ), i have been waiting now nearly a month, and nothing has been done, please do not buy this watch direct from huawei web site( on line ) , their service is terrible. I am still waiting for solution, and willing to take this matter further cuz the watch cost me £500 to buy.