Disappointed
I have purchased a few products through PayBright before and have had no issues. However when I tried to purchase a pair of shoes through Foot Locker for my daughter, the order would not process due to stock issues in her size. The order was never completed & was never confirmed to PayBright. Yet I have since had 2 payments for a non existent order deducted from my bank account. I contacted Footlocker who confirmed there was no order to cancel & then contacted PayBright. Paybright themselves confirmed through Footlocker that there was no order and yet here we are 3 wks later, my money has not been refunded and they continue to take payments from my bank knowing full well there was never an order placed with this merchant to begin with. I continue to get the run around when I contact their customer service. They keep telling me its been "escalated" to their technical team for investigation. WHY does this still need to be investigated further? The merchant has already confirmed there WAS NO ORDER. And fully knowing that, are STILL taking money from me? Make it make sense! If my money is not refunded to me soon, and payments continue to be debited from my bank, I will contact the Better Business Bureau. Reply: THERE WAS NO ORDER!! How can a merchant refund money PAYBRIGHT took??