Ordered Contacts, Took Befitting a Week Just to Acknowledge Prescription
My email to customer service rep Becky L.: This is outrageous. When I placed the order more than a week ago, I uploaded the prescription at that time and was supposed to receive my order in 3 days. Instead, 4 days later I received your email again asking for the prescription I had already uploaded at time of order. Why did that take 4 days, longer than the time I was promised it would take to receive my order? I promptly provided the prescription (again) on the same day. Now, 3 more days later, you acknowledge receipt of the prescription and tell me it will be 2-3 more business days (i.e., 4-6 days as we are now up against a weekend). Again, why 3 additional days lost when that is supposed to be the time it takes from order to delivery? It seems like this is a game to justify taking 2 weeks to provide an order that your competitors are able to fulfill in 3 days. The meager savings on this order was not worth it. As this was a daily wear order, my son has now been without lenses for 2 days. This is the worst experience I have ever had ordering contact lens online. I'm very sorry I gave Befitting a chance, and intend to return to 1-800-Contacts or Lens.com for the four contact lens-wearing members of my family. Please register this as a formal complaint. I expect to hear from Befitting customer service. I will also be letting Davis Vision know about this experience.