This was without question one of the worst transport experiences I have ever had...
This was without question one of the worst transport experiences I have ever had. What should have been a straightforward journey to my hotel in Bangkok took a total of three hours and fifteen minutes. During that time: * Five separate drivers accepted the booking and then cancelled, several of them at the last moment. * The price increased significantly while I was repeatedly forced to rebook. * One driver drove approximately 18 kilometres in the wrong direction, despite being given the hotel name, full address, map location and multiple screenshots showing exactly where I needed to go. * I eventually had to stop the journey and arrange another taxi while my phone had only 3% battery remaining. The hotel was not an unknown private address. It was a listed hotel in central Bangkok. Nevertheless, Grab repeatedly failed to match the correct location, and the drivers either could not find the pickup point, cancelled after accepting, or followed an obviously incorrect destination. I sent an absurd number of screenshots and written explanations showing both the correct hotel and its location, yet I was still driven to the wrong part of Bangkok. A passenger should not have to act as navigator, technical support and dispatcher simply to reach a hotel booked through a major transport platform. Grab cannot continue accepting payment from customers while taking so little responsibility for whether its drivers are capable of locating passengers and following the correct destination. There appears to be no meaningful quality control, no accountability for repeated cancellations and no effective assistance when the system sends a driver to the wrong place. I lost more than three hours, paid an inflated fare, was left nearly without a working phone in an unfamiliar city and ultimately had to solve the problem myself. This was not a minor inconvenience. It was a complete failure of the service from beginning to end. I would strongly advise travellers not to rely on Grab when they need dependable transport in Bangkok.