Worst booking experience
I have been booking packages & flights with Expedia for years,this time the have shown me the true colors of this called agency,,I have booked a reservation for hotel & flights separately & unfortunately the flight got canceled due to the weather,I have requested help from Expedia for the hotel due to change on my flight & Expedia have played me with all types of psychological games telling me what it wasn’t the truth,called more than twenty times & no help at all,of course I took the matter in my own hands & called the hotel & I was lucky with the call I’ve made to fix my issues & I was very lucky with the person who pick up my call & within three minutes on the phone the lady fixed my problem without any hesitation,of curse when I did arrive at the hotel the help with the hotel went beyond my expectations,,if anyone out there book with Expedia & have any issues don’t bother asking for help because the games they play on the phone aren’t a joke,the answers seem to be real when the reality is totally different,I have explained to them over the phone that I was traveling with two kids & what pisses me off is that the keep on lying to me during all the calls I have placed regarding the late arrival date at the hotel,I have give them one star but the truth is that isn’t even worth giving them any good feedback,Expedia do better with the customers who all they want is book & have a good time,something they didn’t do with all the time they make me waisted on the phone,I have tried to find the right words to used with my experience and still can’t find them with such experience,👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎hopefully someone out there can read this review & avoids going through the ridiculous process I have went through & experienced.please read all the reviews and we all learn something new every day like I did..